At ToolTroopHq, we stand by the quality of our products and want you to be satisfied with your purchase of the SimpleIncomeExpensesTemplate. However, if you find that the template does not meet your needs, we offer the following refund policy:
Eligibility for Refunds:
- Refund requests must be made within 14 days of purchase.
- To be eligible for a refund, you must provide proof of purchase and a clear explanation of why the template does not meet your expectations.
- Refunds are only available for the first purchase of the SimpleIncomeExpensesTemplate. Subsequent purchases of the same template are non-refundable.
Non-Refundable Situations:
- Refunds will not be issued if the template has been used extensively, altered, or if significant customization has been made.
- We do not offer refunds for digital downloads that have been successfully downloaded and accessed, unless there is a technical issue with the file itself.
How to Request a Refund:
- To request a refund, please contact our customer support team at mail@tooltroophq.com. Include your order number, the email used for the purchase, and a brief description of the issue.
- Our team will review your request within 3-5 business days and will notify you of the approval or rejection of your refund.
Processing Refunds:
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that processing times may vary depending on your payment provider.
Exchanges:
- If you find an issue with the template and would prefer an exchange or an updated version, please contact us. We are happy to work with you to find a suitable solution.
Contact Us:
- If you have any questions about our refund policy, please reach out to our customer support team at mail@tooltroophq.com. We are here to assist you!
We appreciate your understanding and thank you for choosing the SimpleIncomeExpensesTemplate.